Information We Collect
We collect various types of information to provide you with the best educational experience possible. Here's what we gather and why:
Personal Information
- Name, email address, and phone number when you register for courses
- Educational background and experience level to customize your learning path
- Payment information processed securely through encrypted third-party systems
- Communication preferences for course updates and educational materials
Technical Information
- IP address and device information for security and technical support
- Browser type and operating system to optimize platform compatibility
- Usage patterns and interaction data to improve course content
- Course progress and completion data to track your educational journey
How We Use Your Data
Your information helps us deliver personalized education and maintain high service standards. We process your data for specific, legitimate purposes:
Primary Uses
We use your data primarily to deliver course content, track progress, provide technical support, and communicate important updates about your enrollment.
- Course delivery and progress tracking throughout your learning journey
- Personalized content recommendations based on your skill level and interests
- Technical support and troubleshooting assistance when needed
- Important notifications about course schedules, updates, and new offerings
- Quality improvement through anonymous analysis of learning patterns
- Legal compliance with Egyptian data protection requirements
Data Sharing and Third Parties
We carefully limit data sharing to essential partners who help deliver our educational services. Your data is never sold or shared for marketing purposes.
Service Partners
- Payment processors for secure transaction handling (data encrypted and protected)
- Course platform providers for content delivery and student management
- Email service providers for essential communications about your courses
- Analytics services (anonymized data only) to improve educational offerings
Legal Requirements
We may share information when legally required by Egyptian authorities or to protect our legitimate business interests, always in accordance with applicable privacy laws.
Security Measures
Protecting your data is fundamental to our operations. We implement multiple layers of security to safeguard your information:
- SSL encryption for all data transmission and storage systems
- Regular security audits and vulnerability assessments by external experts
- Restricted access controls - only authorized personnel can access personal data
- Secure backup systems with encrypted storage in multiple locations
- Employee training programs on data protection and privacy practices
- Incident response procedures for quick action if security issues arise
Your Security Matters
While we maintain strong security measures, remember to keep your login credentials confidential and notify us immediately if you suspect unauthorized access to your account.
Your Privacy Rights
You have significant control over your personal data. Here are your rights and how to exercise them:
Access and Control
- Request copies of all personal data we hold about you
- Correct inaccurate or outdated information in your profile
- Delete your account and associated data (subject to legal retention requirements)
- Restrict processing of your data for specific purposes
- Object to data processing based on legitimate interests
- Data portability - receive your data in a structured format
Exercising Your Rights
To exercise these rights, contact our privacy team at contact@edunotechlexsystems.art. We'll respond within 30 days and verify your identity before processing requests.
International Data Transfers
Some of our service providers operate internationally. When we transfer your data outside Egypt, we ensure appropriate protections are in place:
- Adequacy decisions from Egyptian authorities for approved countries
- Standard contractual clauses with international service providers
- Additional security measures for data stored on international servers
- Regular compliance reviews of international partners
Data Retention
We keep your data only as long as necessary for educational purposes and legal compliance:
- Active student data: Retained throughout enrollment and for 3 years after completion
- Course completion records: Maintained for 7 years for certification purposes
- Financial records: Kept for 5 years as required by Egyptian tax law
- Marketing communications: Deleted immediately upon unsubscribe request
- Technical logs: Automatically deleted after 12 months
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your data, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.
Contact Our Privacy Team
Bahoot Center, Nabroh, Dakahlia 35682
Egypt
We review and update this privacy policy regularly to reflect changes in our practices and legal requirements. When significant updates occur, we'll notify you through email or platform announcements.
Commitment to Privacy
Your trust is essential to our educational mission. We're committed to maintaining the highest standards of data protection and transparency in all our privacy practices.